POLICiES

As individualized Spa service go, and a professional workplace for all our top selected, very knowledgable and great experienced, mastered both body health philosophy and techniques, this is our therapists job BUT NOT do as a hobby. We are fully commit to our reservation paid customer's appointment. So, in order to maintain a healthy Customer-Therapist-Business relationship, and to respect all our staff's livelihood relying on your each commited appointments, we ask that you, our valued client, please show us the same respect by follow all our Spa polices and preparation guidelines, for your appointment request being accepted and best experience you deserve in each visit. Millons of thanks from Holistique Spa all staffs.

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Appointment Arrival/Tardy/No-show Policy

TEN (10) minutes early arrival each time prior your appointment time in order to have a efficient consultation and better understanding of your session therapy needs. LATE ARRIVAL will result yourself and your therapist/s being rushed between sessions, and you will receive the only remainder of your session time, the payment will still be responsible paid in full.

ZERO tolerance from a NO-SHOW customer will not get any form of refund from your deposit or full rate of full session payment, as the apointment is a commitment and agreement from both side. It will also cause your future apointment request must paying full upfront through only Zelle/Venmo/Cash as payment options. Unless there a really out of control emergency circumstance so caused you could not follow our 24+/- Hours appointment booking polices. ​​

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     24hr +/- Appointment Cancellation/Reschedulling

 One day ahead of Cancelation/Rescheduling notice for 24hr+ appointment, or 4 hours ahead of Cancelation/Rescheduling notice for 24hr-/Same day appointment. The Cancelation/Rescheduling must be placed via CALL/TEXT but NO EMAILS, in order to avoid the deposit/pre-paid session payment forfeited.

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      ​​Other Polices for your Awareness before booking

​Refund: Under no circumstances will refund be issued for services rendered after 10 minutes from session start time. No refund if failure to follow our Cancellation/Rescheduling/Tardy/No-Show policy.

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Tipping: All our service rates DOES NOT include any form of your tipping/gratuity to the therapist/s who served your session/s. No any form of discount will be offerred if your tipping lower than 10% of the Original rate, and Our therapists have all their rights to deny a LOW-or-NO TIP customer continue service request, as customers could cease a session within 10mins of sesion began if you were not satisfying a therapist's service.

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​Deposit: Security deposit is required as your reservation commit, otherwise we will treat the unpaid appointment as walkins based on therapists availability. Prepaid (Package, Membership, Gift-card holder) customer please chose "offline payment" to complete the online booking, but if not follow our reschedule/cancellaton/noshow polices, the session full amount will be deducted from your remain credit.

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​​Gift-Card: There has no cash value and non-refundable after purchased. Holistique Healing Spa is not responsible for any lost eGift-card or Store-Gift-certificate. The eGift Card or Store-Gift-Certificates will be debited the service amount for any No-show appointments.

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Pricing: We reserve all the right to change our services and/or products price and promotion offers at any time without notice.

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​Products Return Policy: We DO NOT accept returns after sold. We accept exchanges should any allergic reaction occurs, or we will be glad to offer you a store credit which can be used for future retail purchases or our Spa services.

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​Privacy Policy: Our highest commitment to your privacy. Your personal information is confidential. This includes your credit card info, address, phone numbers and email address on file. We do not share your personal information or email with third parties. We will never share, sell, or rent individual personal information.